E-commerce Operations Coordinator

Placements24; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Bonuses

Cross-training opportunities

Structured work environment

Job summary

Placements24 is seeking an detail-oriented E-commerce Operations Coordinator in Pretoria to drive the daily flow of online sales operations, from order placement to delivery. You will collaborate with fulfillment partners, customer service, and the e-commerce team to troubleshoot issues and optimize processes, ensuring a smooth customer experience in a busy retail environment.

The ideal candidate has 1–2 years in e-commerce operations or logistics, strong Excel/Sheets skills, and a

Qualifications

• 1-2 years of experience in e-commerce operations, logistics, or a related field.
• Familiarity with e-commerce order management systems (OMS) and shipping software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Good problem-solving skills and a customer-centric approach.
• Proficiency in Microsoft Excel or Google Sheets for reporting and data analysis.

Responsibilities

• Oversee the order fulfillment process, ensuring timely and accurate shipping of products to customers.
• Coordinate with warehouse and logistics partners to manage inventory levels and resolve shipping discrepancies.
• Monitor order processing systems and identify/resolve any technical issues or bottlenecks.
• Process returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
• Generate regular reports on operational performance, including order volume, shipping times, and return rates.
• Communicate effectively with customer service teams to address order-related inquiries and issues.

Skills

Organizational skills

Multitasking

Customer-centric approach

Problem-solving

Tools

OMS

Shipping software

Microsoft Excel

Google Sheets

Job description

About the Role

Our client is looking for a detail-oriented and proactive E-commerce Operations Coordinator to manage the daily flow of online sales operations. This role is crucial for ensuring a smooth and efficient customer experience from order placement to delivery. You will work closely with fulfillment partners, customer service, and the e-commerce team to troubleshoot issues and optimize processes. The ideal candidate has a strong understanding of e-commerce logistics and is adept at coordinating complex operational tasks to maintain high standards of service delivery within a busy retail environment.

Key Responsibilities

• Oversee the order fulfillment process, ensuring timely and accurate shipping of products to customers.
• Coordinate with warehouse and logistics partners to manage inventory levels and resolve shipping discrepancies.
• Monitor order processing systems and identify/resolve any technical issues or bottlenecks.
• Process returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
• Generate regular reports on operational performance, including order volume, shipping times, and return rates.
• Communicate effectively with customer service teams to address order-related inquiries and issues.

Requirements

• 1-2 years of experience in e-commerce operations, logistics, or a related field.
• Familiarity with e-commerce order management systems (OMS) and shipping software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Good problem-solving skills and a customer-centric approach.
• Proficiency in Microsoft Excel or Google Sheets for reporting and data analysis.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Health insurance coverage, including medical and dental.
• Employee discount on merchandise.
• Opportunities for cross-training and skill development within operations.
• A structured and supportive work environment focused on efficiency and customer satisfaction.