E-commerce Operations Coordinator

Placements24; Polokwane; Hybrid; ZAR 240,000 - 480,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Medical aid benefits

Pension fund participation

Job summary

Placements24 is seeking an E-commerce Operations Coordinator for Polokwane, Limpopo, in a hybrid role blending remote work with on-site collaboration. You will oversee website updates, product listings, order fulfillment, and customer support, while coordinating with logistics and marketing teams to optimize online sales and customer experience.

The ideal candidate has hands-on experience in e-commerce platforms (Shopify/WooCommerce), CRM systems, and analytics, with strong organizational and

Qualifications

• Proven experience in e-commerce operations or digital marketing coordination.
• Familiarity with e-commerce platforms (Shopify, WooCommerce) and CRM systems.
• Strong understanding of digital marketing channels and analytics tools (Google Analytics).
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal abilities, written and verbal.
• Ability to manage multiple tasks in a hybrid work environment.

Responsibilities

• Manage day-to-day e-commerce operations including website updates and product listings.
• Oversee order fulfillment and timely dispatch of online orders.
• Coordinate with logistics partners for shipping and delivery in Polokwane and beyond.
• Monitor website analytics and KPIs to identify trends and improvements.
• Support digital marketing campaigns including social media and email marketing.
• Handle customer inquiries via email, chat, and phone with high service standards.
• Manage online inventory and coordinate with warehouse to prevent stockouts.
• Identify strategies to enhance online customer experience and conversion rates.
• Stay updated on e-commerce trends and data privacy policies.

Skills

E-commerce operations

Digital marketing coordination

Content management

Hybrid work environment management

Education

Bachelor's degree in Marketing, Business, or related field

Tools

Shopify

WooCommerce

CRM systems

Google Analytics

Job description

About the Role Our client, a forward-thinking retail company, is seeking a dynamic E-commerce Operations Coordinator to manage and optimize its online sales channels, with a focus on serving customers in Polokwane, Limpopo . This role is essential for ensuring a seamless online customer journey, from website management and order fulfillment to customer service and digital marketing support. The ideal candidate possesses a strong understanding of e-commerce platforms, digital marketing principles, and logistics within an online retail context. You will play a key role in enhancing the online presence, driving traffic, and ensuring efficient order processing. This hybrid role offers a blend of remote flexibility and on-site collaboration, allowing you to contribute to our client's growing digital footprint in the Limpopo region. We are looking for a proactive individual passionate about the online retail space.

Key Responsibilities

• Manage day-to-day e-commerce operations, including website updates, product listings, and content management.
• Oversee the order fulfillment process, ensuring timely and accurate dispatch of online orders.
• Coordinate with logistics partners to manage shipping and delivery, aiming for efficiency and customer satisfaction in Polokwane and beyond.
• Monitor website performance, analytics, and key performance indicators (KPIs) to identify trends and areas for improvement.
• Support digital marketing campaigns, including social media, email marketing, and paid advertising efforts.
• Handle customer inquiries and provide excellent online customer support via email, chat, and phone.
• Manage online inventory levels and coordinate with the warehouse team to prevent stockouts.
• Identify and implement strategies to enhance the online customer experience and conversion rates.
• Stay abreast of e-commerce trends, best practices, and emerging technologies.
• Ensure compliance with online sales regulations and data privacy policies.

Requirements

• Proven experience in e-commerce operations or digital marketing coordination.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CRM systems.
• Strong understanding of digital marketing channels and analytics tools (e.g., Google Analytics).
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal abilities, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively in a hybrid work environment.
• Experience with online order fulfillment and logistics is a plus.
• A proactive approach to problem-solving and process improvement.
• Knowledge of the retail landscape in Limpopo is advantageous.
• Bachelor's degree in Marketing, Business, or a related field is preferred.

Benefits

• Competitive salary package.
• Hybrid work model offering a balance between remote and office work.
• Significant opportunities for growth in the e-commerce sector.
• Employee discounts on company products.
• Exposure to diverse aspects of online retail operations.
• Medical aid benefits.
• Pension fund participation.