Logistics Coordinator - E-commerce Operations

Placements24; Polokwane; Hybrid; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Remote work flexibility

Health insurance contribution

Retirement savings plan

Paid time off

Home office equipment allowance

Employee discount on company products

Job summary

Placements24 in Polokwane, Limpopo, seeks a Logistics Coordinator - E-commerce Operations to manage the flow from warehouses to customers, with remote flexibility.

You will coordinate shipments, track orders, liaise with 3PLs, resolve issues, and generate reports to improve delivery times and service. The role emphasizes communication, organization, and a proactive approach in a fast-paced online retail environment.

Qualifications

• 1-3 years of experience in logistics coordination.
• Experience in an e-commerce or retail environment.
• Familiarity with shipping software, WMS, and e-commerce platforms.
• Proficient in MS Office.
• Remote work experience is advantageous.
• Knowledge of shipping regulations in Limpopo, ZA is a bonus.
• Customer-centric approach to service.

Responsibilities

• Coordinate daily shipment activities, ensuring timely dispatch of e-commerce orders.
• Track and manage shipments across carriers, providing real-time updates to customers and internal teams.
• Liaise with 3PLs, couriers, and freight forwarders for efficient delivery.
• Resolve logistical issues such as delays, damaged goods, or lost packages.
• Process shipping documentation and maintain records of shipments.
• Monitor carrier performance and provide feedback to optimize service levels and costs.
• Assist in managing inventory levels by coordinating stock movements.
• Support the implementation of new logistics technologies and processes.
• Generate reports on shipping volume, delivery times, and customer feedback.
• Ensure compliance with shipping regulations and company policies.

Skills

Logistics coordination

E-commerce fulfillment

Communication

Organization

Problem-solving

Multitasking

Attention to detail

Remote collaboration

Education

High school diploma

Bachelor's degree in Logistics, Supply Chain Management, or Business

Tools

Shipping software

WMS

E-commerce platforms

MS Office

Job description

Our client, a fast-growing online retailer specializing in artisanal home goods, is seeking an energetic and organized Logistics Coordinator - E-commerce Operations to manage the flow of goods from our warehouses to customers' doorsteps. This role is ideal for someone passionate about e-commerce logistics and seeking a role with remote flexibility. You will be responsible for coordinating shipments, tracking orders, liaising with carriers, and resolving any logistical issues that arise to ensure a seamless and positive customer experience. The successful candidate will possess excellent communication skills, a proactive attitude, and a strong understanding of e-commerce fulfillment processes. You will play a vital role in ensuring timely and accurate delivery of products, contributing directly to customer satisfaction and operational efficiency for our client in the dynamic Polokwane, Limpopo, ZA market, all while working remotely.

Key Responsibilities

• Coordinate daily shipment activities, ensuring timely dispatch of e-commerce orders.
• Track and manage shipments across various carriers, providing real-time updates to customers and internal teams.
• Liaise with third-party logistics providers (3PLs), couriers, and freight forwarders to ensure efficient delivery.
• Resolve logistical issues, such as delivery delays, damaged goods, or lost packages, in a prompt and effective manner.
• Process shipping documentation and maintain accurate records of all outgoing and incoming shipments.
• Monitor carrier performance and provide feedback to optimize service levels and costs.
• Assist in managing inventory levels by coordinating stock movements and transfers as needed.
• Support the implementation of new logistics technologies and processes to improve efficiency.
• Generate reports on shipping volume, delivery times, and customer feedback.
• Ensure compliance with all relevant shipping regulations and company policies.

Requirements

• High school diploma or equivalent; a Bachelor's degree in Logistics, Supply Chain Management, or Business is a plus.
• 1-3 years of experience in logistics coordination, preferably within an e-commerce or retail environment.
• Familiarity with shipping software, WMS, and e-commerce platforms.
• Proficiency in using standard office software, including MS Office Suite (Word, Excel, Outlook).
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and accuracy in record-keeping.
• Experience working remotely and collaborating with a distributed team is advantageous.
• Knowledge of shipping regulations and carrier operations in Limpopo, ZA is a bonus.
• Customer-centric approach with a focus on delivering exceptional service.

Benefits

• Competitive salary with potential for performance-based increases.
• Flexible remote work arrangement.
• Health insurance contribution and retirement savings plan.
• Paid time off and holiday leave.
• Opportunities for on-the-job training and professional development in e-commerce logistics.
• Exposure to a rapidly growing online retail business.
• Collaborative and supportive remote team culture.
• Home office equipment allowance.
• Employee discount on company products.
• Regular virtual team meetings and social events.