Logistics Coordinator - E-commerce Operations

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health insurance

Retirement fund

Job summary

Placements24 is seeking a diligent Logistics Coordinator to manage e-commerce fulfillment operations with occasional on-site presence in Nelspruit and predominantly remote work. You will coordinate daily dispatches, manage carriers, track shipments, and resolve delivery issues while maintaining clear communication with customers.

The role emphasizes organization, strong communication, and a deep understanding of e-commerce logistics.

Qualifications

• Proven experience as a Logistics Coordinator in e-commerce/retail.
• Strong knowledge of e-commerce fulfillment and carrier operations.
• Excellent written and verbal communication.
• Proficiency in shipping platforms, order management systems, and office software.
• Highly organized with attention to detail and ability to multitask.
• Ability to work remotely with occasional on-site presence.

Responsibilities

• Coordinate the daily dispatch of online orders, ensuring accuracy and timeliness from order placement to final delivery.
• Manage relationships with shipping carriers, negotiating rates and optimizing delivery routes for cost-effectiveness and speed.
• Track shipments in real-time, proactively identifying and resolving delays or issues.
• Communicate effectively with customers regarding order status and updates.
• Collaborate with warehouse staff to ensure efficient picking, packing, and shipping processes.
• Process shipping documentation and maintain records of all outgoing shipments.
• Analyze logistics data to identify areas for improvement in e-commerce fulfillment.
• Ensure compliance with shipping regulations and carrier requirements.
• Handle customer inquiries and resolve delivery-related complaints promptly.
• Assist in developing strategies to enhance the overall delivery experience.

Skills

Logistics coordination

E-commerce fulfillment

Carrier management

Communication skills

Tools

Shipping platforms

Order management systems

Office software

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a diligent and adaptable Logistics Coordinator to manage their e-commerce fulfillment operations. This role, requiring occasional on-site presence in Nelspruit but primarily remote, will focus on ensuring the efficient and timely delivery of online orders to customers. You will be responsible for coordinating with warehouse teams, managing shipping carriers, tracking shipments, and resolving any delivery-related issues. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a deep understanding of e-commerce logistics. This is a fantastic opportunity to play a vital role in the success of a dynamic online business and to develop your career in a fast-paced industry within Mpumalanga.

Key Responsibilities

• Coordinate the daily dispatch of online orders, ensuring accuracy and timeliness from order placement to final delivery.


• Manage relationships with various shipping carriers, negotiating rates and optimizing delivery routes for cost-effectiveness and speed.


• Track shipments in real-time, proactively identifying and resolving any delays or issues that may impact delivery schedules.


• Communicate effectively with customers regarding order status, delivery updates, and any potential disruptions.


• Collaborate with warehouse staff to ensure efficient picking, packing, and shipping processes.


• Process shipping documentation and maintain accurate records of all outgoing shipments.


• Analyze logistics data to identify areas for improvement in the e-commerce fulfillment process.


• Ensure compliance with all shipping regulations and carrier requirements.


• Handle customer inquiries and resolve complaints related to deliveries promptly and professionally.


• Assist in developing and implementing strategies to enhance the overall customer delivery experience.

Requirements

• Proven experience as a Logistics Coordinator, preferably within an e-commerce or retail environment.


• Strong understanding of e-commerce fulfillment processes, shipping software, and carrier operations.


• Excellent communication (written and verbal) and interpersonal skills.


• Proficiency in using shipping platforms, order management systems, and standard office software.


• Highly organized with a keen attention to detail and the ability to manage multiple tasks.


• Ability to work effectively both independently and as part of a team in a remote and occasional on-site setting.


• Strong problem-solving skills and a customer-centric approach.


• Familiarity with Nelspruit area logistics is a plus.


• Must possess a reliable internet connection and a suitable home office environment.

Benefits

• Our client offers a competitive salary, comprehensive health insurance, a retirement fund, opportunities for career growth and development, paid leave, and a flexible work arrangement. You'll be part of an innovative company that values its employees and promotes a positive work-life balance.