Online Retail Associate

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Remote teamwork

Professional development

Job summary

Placements24 is seeking an Online Retail Associate to support our fully remote operations from George. You will manage product listings, handle orders, monitor inventory, and assist customers to ensure a smooth online shopping experience for national customers.

This role requires proven e-commerce experience, strong written and verbal communication, attention to detail, and the ability to work independently in a remote setting.

Qualifications

• Proven experience in e-commerce operations or online customer support.
• Strong understanding of online retail platforms and inventory management systems.
• Excellent written and verbal communication skills for effective customer interaction.
• Proficiency in using digital collaboration tools and standard office software.
• High level of accuracy and attention to detail in order processing and data management.
• Ability to work independently and manage time effectively in a remote work environment.

Responsibilities

• Manage and update product listings, descriptions, and pricing on the e-commerce platform.
• Process online orders accurately and efficiently, coordinating with fulfillment and shipping departments.
• Monitor inventory levels across digital channels and liaise with suppliers to ensure stock availability.
• Respond to customer inquiries via email, chat, and phone, resolving issues promptly and professionally.
• Analyze sales data and customer feedback to identify areas for improvement in the online customer journey.
• Assist in the development and execution of online marketing campaigns and promotions.

Skills

E-commerce operations

Online customer support

Clear communication

Time management

Remote work

Tools

Inventory management systems

Digital collaboration tools

Office software

Job description

About the Role

Our client is looking for a dedicated and detail-oriented Online Retail Associate to join their fully remote team, supporting operations from George . This role is crucial for ensuring the smooth functioning of our e-commerce platform, managing online inventory, processing orders, and providing excellent support to our online customers. As a remote team member, you will leverage digital tools to collaborate effectively and maintain high standards of service and efficiency. This is an ideal opportunity for individuals who excel in organization and customer interaction within a virtual setting, contributing to a seamless online shopping experience for customers nationwide.

Key Responsibilities

• Manage and update product listings, descriptions, and pricing on the e-commerce platform.


• Process online orders accurately and efficiently, coordinating with fulfillment and shipping departments.


• Monitor inventory levels across digital channels and liaise with suppliers to ensure stock availability.


• Respond to customer inquiries via email, chat, and phone, resolving issues promptly and professionally.


• Analyze sales data and customer feedback to identify areas for improvement in the online customer journey.


• Assist in the development and execution of online marketing campaigns and promotions.

Requirements

• Proven experience in e-commerce operations or online customer support.


• Strong understanding of online retail platforms and inventory management systems.


• Excellent written and verbal communication skills for effective customer interaction.


• Proficiency in using digital collaboration tools and standard office software.


• High level of accuracy and attention to detail in order processing and data management.


• Ability to work independently and manage time effectively in a remote work environment.

Benefits

• Competitive salary for a remote position.


• Flexible working hours to accommodate a healthy work-life balance.


• Opportunity to work with a dynamic and supportive online retail team.


• Professional development opportunities in e-commerce and digital marketing.


• Contribution to a customer-centric online retail experience from the comfort of your home.