E-commerce Assistant

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 167,000 - 223,000; Full time

Benefits offered by this job

Flexible remote working hours

Hands-on e-commerce experience

Supportive virtual team environment

Contract rate

Job summary

Placements24 is seeking a detail-oriented E-commerce Assistant to support our online operations remotely. You will help with product listing management, order processing, customer inquiries, and website updates to ensure a smooth online customer experience.

This role offers flexible remote working hours and a contract rate, ideal for someone eager to learn and contribute to a fast-paced online retail business.

Qualifications

• Basic understanding of e-commerce principles and online marketplaces.
• Strong organizational skills and meticulous attention to detail.
• Good written and verbal communication skills.
• Proficiency with computers and basic software (MS Office).
• Ability to work independently in a remote setting.
• High school diploma or equivalent; some retail/online sales experience is beneficial.

Responsibilities

• Assist in managing product listings on the e-commerce website, including descriptions, pricing, and images.
• Process customer orders accurately and efficiently, coordinating with fulfillment teams.
• Respond to customer inquiries via email and chat, providing timely and helpful support.
• Help maintain website content, ensuring product information is up-to-date and accurate.
• Monitor online sales and inventory levels, reporting discrepancies.
• Assist with basic data entry and reporting related to e-commerce performance.

Skills

E-commerce basics

Organisational skills

Communication

MS Office

Remote work

Education

High school diploma

Tools

MS Office Suite

Job description

About the Role

Our client is looking for a detail-oriented and proactive E-commerce Assistant to support their online operations remotely. This role is ideal for an individual eager to learn and contribute to the success of an e-commerce business. You will assist with various tasks, including product listing management, order processing, customer inquiries, and website updates, playing a vital role in ensuring a smooth online customer experience. This is a fantastic opportunity to gain hands‑on experience in the fast-paced world of online retail.

Key Responsibilities

• Assist in managing product listings on the e-commerce website, including descriptions, pricing, and images.
• Process customer orders accurately and efficiently, coordinating with fulfillment teams.
• Respond to customer inquiries via email and chat, providing timely and helpful support.
• Help maintain website content, ensuring product information is up-to-date and accurate.
• Monitor online sales and inventory levels, reporting any discrepancies.
• Assist with basic data entry and reporting related to e-commerce performance.

Requirements

• Basic understanding of e-commerce principles and online marketplaces.
• Strong organizational skills and meticulous attention to detail.
• Good written and verbal communication skills.
• Proficiency in using computers and basic software (e.g., MS Office Suite).
• Ability to work independently and manage tasks effectively in a remote setting.
• High school diploma or equivalent; some experience in retail or online sales is beneficial.

Benefits

• Competitive contract rate.
• Flexible remote working hours.
• Opportunity to gain valuable experience in e-commerce operations.
• Exposure to various aspects of online retail business.
• Supportive virtual team environment.