E-commerce Community Manager: Social Brand Voice & Engagement

Placements24; Bellville; Hybrid; ZAR 180,000 - 340,000; Full time

Benefits offered by this job

Medical insurance

Retirement planning

Job summary

Placements24 is seeking an E-commerce Social Media Community Manager for a leading online retailer in Centurion, Gauteng. You will foster a positive online community, engage customers, and ensure a consistent brand voice across all platforms.

Responsibilities include monitoring channels, responding to inquiries, growing the community, and collaborating with content and customer service teams to drive loyalty and advocacy.

Qualifications

• Experience in social media management or customer service in an e‑commerce setting.
• Excellent written and verbal communication with strong grammar and tone.
• Ability to build online communities and engage with followers.
• Familiarity with social media monitoring tools.
• Customer-centric mindset with problem-solving skills.

Responsibilities

• Monitor social channels for mentions, comments, questions, and reviews.
• Respond to inquiries in a timely, professional, on-brand manner.
• Grow online communities by encouraging user-generated content.
• Develop engagement strategies aligned with marketing and customer service.
• Escalate customer issues to relevant internal departments.
• Monitor sentiment and report trends and risks.
• Collaborate with content team to align with community interests.
• Moderate discussions and manage user-generated content.
• Engage with brand advocates and influencers.
• Track engagement metrics and sentiment analysis.

Skills

Social media management

Community management

Customer service

Communication skills

Problem-solving

Empathy

Education

Bachelor's degree in Communications, Marketing, or related field

Tools

Social media tools

Job description

Placements24 is seeking an E-commerce Social Media Community Manager for a leading online retailer in Centurion, Gauteng. You will foster a positive online community, engage customers, and ensure a consistent brand voice across all platforms.

Responsibilities include monitoring channels, responding to inquiries, growing the community, and collaborating with content and customer service teams to drive loyalty and advocacy.