Hybrid E-commerce Social Media Community Lead

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Brand-building opportunities

Skill development

Job summary

Placements24 is seeking an E-commerce Social Media Engagement Specialist for a popular online fashion retailer based in Vereeniging, Gauteng. You will foster an interactive online community by monitoring comments, engaging with customers, and driving brand conversations across social channels.

The role calls for excellent written and verbal communication, empathy in handling inquiries, and a solid knowledge of social platforms.

Qualifications

• Experience in social media engagement and community management.
• Excellent written and verbal communication skills.
• Strong understanding of social platforms and online community dynamics.
• Empathy and efficiency in resolving customer inquiries.
• Experience in e-commerce is a plus.
• Proficiency with social media monitoring tools.
• Bachelor's degree preferred.
• Based in Vereeniging or able to commute.

Responsibilities

• Actively monitor and engage with comments, messages, and mentions across all social media channels.
• Respond to customer inquiries, feedback, and issues in a timely, professional, and brand-aligned manner.
• Proactively initiate conversations and foster community interaction through content and questions.
• Identify and engage with influencers and brand advocates.
• Develop and implement community-building initiatives and strategies.
• Track customer sentiment and provide insights to marketing and customer service teams.
• Collaborate with content creators to ensure community-focused messaging.
• Report on key engagement metrics and community health.
• Stay updated on best practices for social media engagement and community management.

Skills

Social media engagement

Community management

Customer service

Excellent communication

E-commerce knowledge

Education

Bachelor's degree in Communications/Marketing

Tools

Social media management tools

Job description

Placements24 is seeking an E-commerce Social Media Engagement Specialist for a popular online fashion retailer based in Vereeniging, Gauteng. You will foster an interactive online community by monitoring comments, engaging with customers, and driving brand conversations across social channels.

The role calls for excellent written and verbal communication, empathy in handling inquiries, and a solid knowledge of social platforms.