E-commerce Social Media Community Manager

Placements24; Johannesburg; Presencial; ZAR 320 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Training programs

Resumo da oferta

Placements24 in Randburg, Gauteng, seeks an energetic E-commerce Social Media Community Manager to grow and nurture online communities across platforms. You will engage customers, moderate discussions, and represent the brand voice with authenticity.

You will collaborate with marketing and support teams, analyze engagement metrics, and organize community events. A background in communications or marketing and a passion for ecommerce are essential.

Qualificações

• Proven experience as Community Manager or Social Media Manager for ecommerce brands.
• Excellent written and verbal communication with friendly, professional tone.
• Knowledge of social platforms and their community dynamics, plus experience with monitoring tools.

Responsabilidades

• Develop strategies to build, grow, and engage online communities across platforms.
• Monitor channels for conversations, respond timely and on-brand.
• Facilitate discussions, encourage user-generated content, and foster belonging.
• Identify brand advocates and influencers to engage.
• Collaborate with marketing and customer support to ensure consistent messaging.

Conhecimentos

Community building

Excellent communication

Moderation

Social media strategy

Content creation

Formação académica

Bachelor's degree in Communications/Marketing/PR

Ferramentas

Social media management tools

Descrição da oferta de emprego

About the Role

Our client is seeking a passionate and engaging E-commerce Social Media Community Manager to foster and grow their online community in Randburg, Gauteng . This role is vital for building strong relationships with customers, encouraging interaction, and ensuring a positive brand experience across all social platforms. The ideal candidate will be an excellent communicator, a skilled moderator, and deeply understand the nuances of online community building within the e-commerce space. You will be the voice of the brand, actively participating in conversations, managing feedback, and driving brand loyalty through authentic engagement.

Key Responsibilities

Develop and implement strategies to build, grow, and engage the online community across social media platforms. Monitor social media channels for conversations, comments, questions, and feedback, responding in a timely and on-brand manner. Facilitate discussions, encourage user-generated content, and foster a sense of belonging among followers. Identify and engage with brand advocates and influencers within the community. Manage online reputation and address customer service inquiries or elevate them appropriately. Collaborate with marketing and customer support teams to ensure consistent messaging and customer experience. Analyze community engagement metrics and report on community health, sentiment, and growth. Stay informed about community management best practices and emerging social media trends. Organize and execute online community events or activities. Develop and enforce community guidelines.

Requirements

Proven experience as a Community Manager, Social Media Manager, or similar role, with a strong focus on community building for e-commerce brands. Excellent written and verbal communication skills, with a friendly, approachable, and professional tone. Demonstrated ability to engage and interact with online communities effectively. Strong understanding of social media platforms and their respective community dynamics. Experience with social media management and monitoring tools. Ability to handle customer inquiries and resolve issues with empathy and efficiency. Creative thinking and problem-solving skills. Passion for building relationships and fostering positive online environments. Experience with content creation and basic graphic design is a plus. Bachelor's degree in Communications, Marketing, Public Relations, or a related field is preferred.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, supporting employees' health and well-being. This role is based in Randburg, Gauteng , and offers a dynamic work environment with opportunities for professional growth and skill development. You will be part of a collaborative team focused on customer engagement and brand building within the exciting e-commerce sector. Additional benefits may include performance bonuses and access to training programs designed to enhance community management expertise.