E-commerce Social Media Community Manager

Placements24; Bellville; Hybrid; ZAR 180.000 - 340.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Retirement planning

Zusammenfassung

Placements24 is seeking an E-commerce Social Media Community Manager for a leading online retailer in Centurion, Gauteng. You will foster a positive online community, engage customers, and ensure a consistent brand voice across all platforms.

Responsibilities include monitoring channels, responding to inquiries, growing the community, and collaborating with content and customer service teams to drive loyalty and advocacy.

Qualifikationen

• Experience in social media management or customer service in an e‑commerce setting.
• Excellent written and verbal communication with strong grammar and tone.
• Ability to build online communities and engage with followers.
• Familiarity with social media monitoring tools.
• Customer-centric mindset with problem-solving skills.

Aufgaben

• Monitor social channels for mentions, comments, questions, and reviews.
• Respond to inquiries in a timely, professional, on-brand manner.
• Grow online communities by encouraging user-generated content.
• Develop engagement strategies aligned with marketing and customer service.
• Escalate customer issues to relevant internal departments.
• Monitor sentiment and report trends and risks.
• Collaborate with content team to align with community interests.
• Moderate discussions and manage user-generated content.
• Engage with brand advocates and influencers.
• Track engagement metrics and sentiment analysis.

Kenntnisse

Social media management

Community management

Customer service

Communication skills

Problem-solving

Empathy

Ausbildung

Bachelor's degree in Communications, Marketing, or related field

Tools

Social media tools

Jobbeschreibung

About the Role

Our client, a leading online retailer, is seeking a dedicated and engaging E-commerce Social Media Community Manager to join their team in Centurion, Gauteng. This role is crucial for fostering a strong and positive online community around our client's brand. The ideal candidate will be passionate about building relationships with customers, managing online conversations, and ensuring a consistent brand experience across all social media touchpoints. You will be the voice of the brand, interacting directly with customers, responding to inquiries, and creating a welcoming environment that encourages loyalty and advocacy. This is an excellent opportunity to contribute significantly to our client's customer engagement strategy and brand reputation in the competitive e-commerce market. We are looking for someone who excels at building connections and understands the nuances of online communication.

Key Responsibilities

• Actively monitor all social media channels for mentions, comments, questions, and reviews.
• Respond to customer inquiries, comments, and feedback in a timely, professional, and on-brand manner across all platforms.
• Foster and grow online communities by initiating and participating in conversations, encouraging user-generated content, and building relationships with followers.
• Develop and implement community engagement strategies that align with marketing and customer service goals.
• Identify and escalate customer issues or feedback to relevant internal departments (e.g., customer service, product development).
• Monitor brand sentiment and online reputation, reporting on key trends and potential risks.
• Collaborate with the content team to ensure content resonates with the community and addresses their interests.
• Assist in moderating online discussions and managing user-generated content.
• Identify and engage with brand advocates and influencers within the community.
• Track and report on community engagement metrics and sentiment analysis.

Requirements

• Proven experience in social media management, community management, or customer service, preferably in an e-commerce setting.
• Excellent written and verbal communication skills, with a strong command of grammar and tone.
• Demonstrated ability to engage with and build online communities.
• Proficiency in using social media monitoring and engagement tools.
• A deep understanding of social media platforms and online communication etiquette.
• Customer-centric mindset with strong problem-solving skills.
• Ability to handle customer complaints and resolve issues effectively.
• Experience in content moderation is a plus.
• Empathetic and patient demeanor.
• Bachelor's degree in Communications, Marketing, or a related field is preferred.

Benefits

Our client offers a competitive salary, comprehensive benefits including medical insurance and retirement planning, and a stimulating work environment in Centurion, Gauteng. You will have opportunities for professional development and the chance to be at the forefront of customer engagement for a growing e-commerce brand. Join a team that values connection and customer satisfaction.