Hybrid E-commerce Community Engagement Lead

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Placements24 is seeking an energetic E-commerce Social Media Engagement Specialist in Benoni, Gauteng. The role focuses on vibrant online communities, timely responses, and turning engagement into brand loyalty and sales.

You will manage inquiries, foster positive conversations, and contribute to the social media strategy while representing the brand voice across platforms. Hybrid work flexibility is offered.

Qualifications

• Previous experience in customer service or community management.
• Excellent written and verbal communication.
• Strong knowledge of major social platforms.
• Ability to manage multiple conversations simultaneously.
• Experience in e-commerce is a plus.
• Education aligned with marketing or communications is helpful.

Responsibilities

• Monitor and respond to inquiries, comments, and messages across social channels.
• Engage with the online community to foster a positive environment.
• Identify opportunities to enhance customer experience via social media.
• Escalate issues to relevant internal teams (customer service, marketing).
• Contribute to the social media content calendar with ideas.
• Track engagement metrics like response times and sentiment.
• Provide insights from feedback trends to the marketing team.
• Collaborate with the social media manager on brand voice.
• Participate in online community management and social listening.
• Help grow the online community and follower engagement.

Skills

Customer service

Community management

Social media engagement

Written communication

Verbal communication

Multi-tasking

Platform knowledge

Education

High school diploma

Marketing certification

Tools

Hootsuite

Buffer

Job description

Placements24 is seeking an energetic E-commerce Social Media Engagement Specialist in Benoni, Gauteng. The role focuses on vibrant online communities, timely responses, and turning engagement into brand loyalty and sales.

You will manage inquiries, foster positive conversations, and contribute to the social media strategy while representing the brand voice across platforms. Hybrid work flexibility is offered.