Hybrid E-commerce Community & Social Media Lead

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Paarl location exposure

Professional development

Job summary

Placements24 is seeking an E-commerce Social Media Community Manager to cultivate and nurture online communities across platforms. This hybrid role blends office collaboration in Paarl with remote engagement, offering an opportunity to shape brand loyalty and drive customer interaction for a growing e-commerce brand.

You will manage and moderate communities, respond to inquiries, develop engagement strategies, and collaborate with marketing to align campaigns with product launches.

Qualifications

• Bachelor's degree in Communications or Marketing.
• 3+ years in social media or community management.
• Excellent written and verbal communication.
• Experience with social media management tools.
• Ability to engage online audiences and build rapport.
• Hybrid work and collaboration skills.

Responsibilities

• Moderate and manage communities across Facebook, Instagram, Twitter, and others.
• Respond to comments and inquiries promptly in a professional tone.
• Foster engagement with conversations and community activities.
• Monitor brand mentions and customer feedback across channels.
• Escalate issues to the appropriate department for resolution.
• Develop strategies to boost brand loyalty and advocacy.
• Collaborate with marketing to align campaigns with launches.
• Track growth, engagement, and sentiment analytics.
• Identify opportunities to convert members into customers.

Skills

Social media management

Community management

Customer engagement

Content creation

Communication skills

Education

Bachelor's degree in Communications or Marketing

Job description

Placements24 is seeking an E-commerce Social Media Community Manager to cultivate and nurture online communities across platforms. This hybrid role blends office collaboration in Paarl with remote engagement, offering an opportunity to shape brand loyalty and drive customer interaction for a growing e-commerce brand.

You will manage and moderate communities, respond to inquiries, develop engagement strategies, and collaborate with marketing to align campaigns with product launches.