Customer Service Agent: French Speaking

Wns Global Services; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

WNS Global Services in Cape Town seeks a French-speaking Customer Service Agent to deliver reliable service and resolve inquiries. You will identify customer needs, provide accurate product information, and support cross-selling initiatives while maintaining high quality and data integrity.

Ideal candidates have 6-12 months in customer service or call centre roles, strong typing and MS Word skills, and the ability to work in a fast-paced team environment.

Qualifications

• Minimum of 6-12 months customer service experience
• Minimum of 6 – 12 months call centre experience

Responsibilities

• Provide a reliable and trustworthy customer service to clients.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Skills

Dutch/English bilingual

Customer orientation

Results driven

Quality focus

Planning prioritizing

Teamwork

Under pressure

Adapt to change

Typing speed

Tools

MS Word

Email

Job description

• Provide a reliable and trustworthy customer service
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications

• Minimum of 6-12 months customer service experience
• Minimum of 6 – 12 months call centre experience

Additional Information

Required Skills

• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written in Dutch and English
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams

CUSTOMER SERVICE AGENT: FRENCH SPEAKING Cape Town, Western Cape, South Africa