Dutch Speaking Customer Service Advisor (BPO/Contact Center)

Black Pen Recruitment; Cape Town; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading recruitment agency is seeking a Dutch Speaking Customer Service Advisor in Cape Town. The role focuses on enhancing customer loyalty and providing exceptional service. Ideal candidates should be fluent in Dutch, self-motivated, and have excellent communication skills. Experience in a call center environment and a passion for customer service are essential. Join a fast-paced team where you can develop your skills and contribute to customer satisfaction.

Qualifications

• Proven ability to provide excellent customer service experience.
• Minimum of 6 months call center experience in a similar environment.
• Email handling and web chat experience is highly advantageous.

Responsibilities

• Provide exceptional customer service to the existing customer base.
• Respond to inbound customer queries and escalated sales.
• Strive for first call resolution on every contact.

Skills

Excellent communication skills, written and oral

Fluency in Dutch

Self-motivated

Target driven

Customer service experience

Education

Matric or equivalent

Job description

Dutch Speaking Customer Service Advisor (BPO/Contact Center)

Cape Town, Western Cape, South Africa

Job Openings Dutch Speaking Customer Service Advisor (BPO/Contact Center)

About the job Dutch Speaking Customer Service Advisor (BPO/Contact Center)

Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting‑edge, digitally‑powered services designed to help some of the world’s most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long‑term success for their clients.

Role Overview

The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.

Job Type: Full-time/Permanent

Location: Cape Town

Workplace: Onsite

Requirements

• An excellent communicator (written and oral)
• Have an excellent command of the Dutch Language.
• Ambitious.
• Self‑Motivated
• Passionate about learning
• Target Driven
• Polite, co‑operative and a friendly manner essential
• Professional and welcoming
• Ability to deliver excellent customer service experience
• Ability to prioritize tasks
• Proven ability to take note of important information
• Curious, Team Spirited and Big Hearted
• A positive mind set with a passion for continuous improvement
• An exceptional driven and motivated individual with the passion to succeed in a fast‑paced environment
• Matric or equivalent (preferred)
• Minimum of 6 months call center experience working within a similar service/sale driven environment.
• Email Handling/ Web chat experience (highly advantageous)
• Experience working within retail or similar Industry (highly advantageous)
• Proven Experience in delivering excellent customer services to internal and external customers
• Maintain campaign performance, quality, regulatory and compliance standards

Responsibilities

• Providing exceptional Customer Service to the existing customer base.
• The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services.
• Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
• Responding to Inbound Customers and Colleagues escalated sales and queries.
• Queries to identify, qualify and close new business opportunities.
• Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
• Striving for First Call Resolution, on every contact
• Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
• Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
• Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance
• Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements
• Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast‑moving, fast growing business.