(fluent Dutch) Customer Support Consultant (South Africa, remotely)

SupportYourApp; Johannesburg; Remote; ZAR 220,990 - 276,237; Full time

Benefits offered by this job

Fixed schedule: Monday–Friday, 9 AM–5 PM, CET

Fully remote work opportunity

Inclusive international environment

Rewards for referring friends

Balance between workload and personal time

Responsive leadership

Culture built on trust

Job summary

A global support service provider in Johannesburg is seeking a Customer Support Consultant to provide outstanding assistance via phone, chat, and email. The ideal candidate will have excellent Dutch communication skills and a proactive attitude. This contract role offers remote work opportunity and competitive compensation in USD, along with a supportive international environment and opportunities for self-development.

Qualifications

• Experience in customer support for at least 6 months.
• Personal computer with at least 8GB of RAM and stable internet connection.

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong and lasting customer relationships.
• Maintain understanding of client solutions and meet KPIs.

Skills

Excellent Dutch communication skills

B2 level in English

Positive attitude

Proactive approach

Responsible attitude

Job description

Who Are We?

SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm, and MacPaw in 30+ countries since 2010. We support clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant and thrive in a multicultural, multilingual environment while working from home.

What You Will Do

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross‑functional specialists

What You Need to Succeed

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will Be a Great Plus

• Experience in sales
• Experience with CRM systems

Benefits

• Fixed schedule: Monday‑Friday, 9 AM‑5 PM, CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, plus an internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Customer Service

Industries

• IT Services and IT Consulting

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Johannesburg, Gauteng, South Africa – $1,200.00–$1,500.00 – 1 day ago