Dutch CX Advisor – On-site Cape Town

Concentrix; Cape Town; On-site; ZAR 211,000 - 252,000; Full time

Benefits offered by this job

Medical aid

Pension Fund

Subsidised transport

Group life cover

EAP

Financial well-being sessions

Job summary

Concentrix in Cape Town is seeking a Dutch-speaking Customer Service Associate to join our on-site team. You will handle high-profile escalated cases, manage work orders within SLA, and provide first-contact resolution for customers on an international campaign.

Requirements include at least 6 months international call center experience, Grade 12, and the ability to work UK business hours. Proficiency in Dutch and a proactive, responsible attitude are essential.

Qualifications

• Minimum 6 months international call centre experience (essential).
• Grade 12 completion is required.
• Ability to work shifts aligned to UK business hours.
• Proficient in Dutch verbal communication.

Responsibilities

• Take ownership of high profile, escalated cases from beginning to resolution.
• Manage work orders within business SLA's.
• Proactively offer solutions to issues or concerns customers might face.
• Apply behavioural and compliance standards consistently.
• Share knowledge with team members and communicate campaign updates.

Skills

Dutch language

International call centre experience

UK business hours availability

Self-motivated

Education

Grade 12

Job description

Concentrix in Cape Town is seeking a Dutch-speaking Customer Service Associate to join our on-site team. You will handle high-profile escalated cases, manage work orders within SLA, and provide first-contact resolution for customers on an international campaign.

Requirements include at least 6 months international call center experience, Grade 12, and the ability to work UK business hours. Proficiency in Dutch and a proactive, responsible attitude are essential.