Digital Banking Sales & Service Consultant

Lesaka Technologies; Wes-Kaap; Presencial; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Lesaka Technologies seeks a customer-centric professional to drive sales and service excellence in a regulatory environment. You will engage with customers, educate them on digital channels, perform FAIS/POPI/NCR checks, and support account activities.

Activation and cross-selling are key, with adherence to compliance and quality standards. Ideal candidates have 1–2 years in financial services or similar roles, strong MS Office skills, and a passion for customer service.

Formación

• 1–2 years related experience in financial services or customer facing roles.
• FAIS compliance knowledge desired.
• Experience with customer onboarding and activation processes is preferred.
• Familiarity with digital channels and cross-selling of products.
• Proficiency in Microsoft Office and basic data handling.

Responsabilidades

• Lead customer engagement to identify needs and educate on digital channels.
• Perform regulatory checks (FAIS, POPI, NCR) and ensure compliance.
• Support account servicing and origination; respond to queries.
• Drive activation on onboarding and migrate customers to digital channels.
• Meet sales and service targets while maintaining high customer satisfaction.

Conocimientos

Sales experience

Customer service

Regulatory compliance

Teamwork

Educación

NQF 4 qualification

NQF 5 qualification

Regulatory exam

Business Diploma or Higher Certificate (NQF6)

Microsoft Office proficiency

Descripción del empleo

Lesaka Technologies seeks a customer-centric professional to drive sales and service excellence in a regulatory environment. You will engage with customers, educate them on digital channels, perform FAIS/POPI/NCR checks, and support account activities.

Activation and cross-selling are key, with adherence to compliance and quality standards. Ideal candidates have 1–2 years in financial services or similar roles, strong MS Office skills, and a passion for customer service.