Digital Activation & Service Consultant

Lesaka Technologies Inc.; Hazyview, Mkhuhlu; Remote; ZAR 180,000 - 240,000; Full time

Job summary

Lesaka Technologies Inc. in South Africa seeks a customer-focused professional to drive sales and service, educate customers on digital channels, and ensure activation of cross-selling products.

You will handle onboarding and support client accounts while upholding FAIS, FICA, POPI and NCR compliance. The role emphasizes regulatory adherence, accurate risk assessment, and delivering exceptional customer experiences.

Qualifications

• Minimum qualification: NQF 4 with FAIS awareness.
• Regulatory exam qualifications are preferred.
• 1-2 years related experience in financial services or customer-facing roles.
• Knowledge of FICA, POPI and NCR is advantageous.

Responsibilities

• Meet stipulated sales and service targets.
• Educate customers on digital channels and activation processes.
• Assist customers with account onboarding and servicing.
• Ensure compliance with FAIS, FICA, POPI and NCR guidelines.
• Handle customer queries promptly and professionally.

Skills

Customer service

Regulatory compliance

Attention to detail

Communication

Education

NQF 4 Qualification

NQF 5 qualification (FSB)

Regulatory Exam qualification

Business Diploma or Higher Certificate (NQF6)

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. in South Africa seeks a customer-focused professional to drive sales and service, educate customers on digital channels, and ensure activation of cross-selling products.

You will handle onboarding and support client accounts while upholding FAIS, FICA, POPI and NCR compliance. The role emphasizes regulatory adherence, accurate risk assessment, and delivering exceptional customer experiences.