Digital Banking Activation & Service Consultant

Lesaka Technologies Inc.

Mpumalanga

On-site

ZAR 180,000 - 300,000

Full time

2 days ago

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Job summary

Lesaka Technologies Inc. in South Africa seeks an energetic customer services specialist to drive digital migration and activation, while meeting sales targets and ensuring strong regulatory compliance.

You will assist customers with account servicing, educate on digital channels, and maintain high service quality in line with FAIS and POPI guidelines. Responsibilities include resolving queries, retaining clients, and promoting a smooth onboarding experience, with ethical conduct and teamwork at

Qualifications

Minimum qualification: NQF 4.
Preferred qualification: NQF 5 as prescribed by the Financial Services Board.
Regulatory Exam qualification.
An appropriate recognised business Diploma or Higher Certificate at NQF level 6.
Microsoft Office proficiency.

Responsibilities

Leads identified converted into successful sales.
Ensure activities support cost containment and reduction.
Educate customers on correct digital channels to maximize channel optimisation.
Connect with our customers by living up to our brand promise.
Make sure ACTIVATION is PRIORITY on onboarding.
Adhere to the TCF principles in all that you do.
Optimize every customer interaction to migrate cash transactions to digital channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achieve Sales and Service client retention by managing breakdown activities.