Digital Banking Sales & Service Consultant

Lesaka Technologies Inc.; Dr JS Moroka Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service excellence. You will educate customers, promote digital migration, and ensure activation of products while maintaining compliance with FAIS, FICA, POPI and NCR.

Responsibilities include assisting customers, handling inquiries, and escalating issues as needed. The role emphasizes ethical conduct, teamwork, and consistent delivery of a high-quality customer experience.

Qualifications

• Identifies customer needs and educates on suitable products and services.
• Adheres to FAIS guidelines and maintains ethical conduct.
• Meets regulatory requirements such as FICA, POPI and NCR during customer interactions.
• Demonstrates basic computer literacy and uses systems to verify customer identity.

Responsibilities

• Acquire and educate for sales and service; drive digital migration and activation.
• Educate customers on correct digital channels and maximize channel usage.
• Ensure revenue by meeting sales targets and providing timely service and issue resolution.
• Maintain compliance and protect customers, data and company assets.

Skills

Customer engagement

Communication skills

Problem solving

Team collaboration

Education

NQF 4 Qualification

NQF 5 Qualification

Business Diploma or Higher Certificate (NQF 6)

Regulatory Exam qualification

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. is seeking a customer-focused professional to drive sales and service excellence. You will educate customers, promote digital migration, and ensure activation of products while maintaining compliance with FAIS, FICA, POPI and NCR.

Responsibilities include assisting customers, handling inquiries, and escalating issues as needed. The role emphasizes ethical conduct, teamwork, and consistent delivery of a high-quality customer experience.