Digital Onboarding & Sales Consultant

Lesaka Technologies Inc.; Mbombela (Nelspruit); On-site; ZAR 156,000 - 246,000; Full time

Job summary

Lesaka Technologies Inc. in Mpumalanga seeks a customer-focused professional to drive sales, educate customers on digital channels, and ensure smooth activation during onboarding. You will handle customer inquiries, promote compliant practices, and contribute to retention and service excellence.

The role emphasizes FAIS compliance, integrity, and teamwork, with opportunities to develop in a dynamic financial services environment in Mbombela.

Qualifications

• Minimum Qualification: NQF 4 Qualification.
• Preferred Qualification: NQF 5 qualification as prescribed by the FSB.
• Regulatory Exam qualification required.
• Recognised business Diploma or Higher Certificate at NQF level 6.
• Proficient with Microsoft Office applications.

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Converse with customers and uphold brand promise and ethical conduct.
• Prioritise ACTIVATION on onboarding.
• Adhere to Treating Customer Fairly principles in all actions.
• Migrate cash transactions to digital/self-service channels.
• Resolve customer queries promptly within agreed timelines.
• Achieve Sales and Service client retention per operating requirements.

Skills

Leadership

Customer needs

Handling upset customers

Development opportunities

Inspiring others

Anticipating changes

Impact awareness

Team collaboration

Customer service

Brand promises

Education

NQF 4 Qualification

NQF 5 Qualification

Regulatory Exam qualification

Business Diploma/Higher Certificate (NQF6)

Microsoft Office Proficiency

Job description

Lesaka Technologies Inc. in Mpumalanga seeks a customer-focused professional to drive sales, educate customers on digital channels, and ensure smooth activation during onboarding. You will handle customer inquiries, promote compliant practices, and contribute to retention and service excellence.

The role emphasizes FAIS compliance, integrity, and teamwork, with opportunities to develop in a dynamic financial services environment in Mbombela.