Digital Onboarding & Sales Specialist

Lesaka Technologies Inc.; Acornhoek; Remote; ZAR 240,000 - 360,000; Full time

Job summary

Lesaka Technologies Inc. in South Africa is seeking a customer-focused Financial Services Associate to drive sales and service while educating customers on digital channels.

You will perform regulatory checks (FICA, POPI, NCR) and help with account origination and servicing, ensuring compliance and high standards of customer care. Responsibilities include achieving sales targets, handling customer inquiries, and promoting activation and digital migration.

Qualifications

• 1–2 years related experience.
• FAIS – Yes.
• Regulatory exams may be required.
• Industry knowledge of financial services is preferred.

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximise channel optimisation.
• Converse with our customers and uphold the brand promise of HIGH FIVE to provide helpful solutions.
• Make activation a priority during onboarding.
• Act ethically and in line with regulatory expectations.
• Adhere to Treating Customers Fairly (TCF) principles in all actions.
• Optimise customer interactions to drive digital & self-service channels.
• Resolve customer queries promptly within agreed timelines.
• Support client retention through proactive service and issue resolution.
• Comply with guidelines and understand risk in decision making.
• Deliver transactions above benchmark and provide exceptional customer experience.
• Demonstrate commitment to organizational values and teamwork.
• Take ownership of personal development and performance.
• Adapt to changing business needs and customer demands.
• Contribute to team effectiveness and cross-functional collaboration.
• Pursue role-specific training to enhance knowledge and skills.

Skills

Customer service

Sales

Regulatory compliance

Digital channels

Anti-fraud awareness

FICA/POPI

Education

NQF 4 Qualification

NQF 5 Qualification

Regulatory Exam qualification

Diploma or Higher Certificate (NQF6)

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. in South Africa is seeking a customer-focused Financial Services Associate to drive sales and service while educating customers on digital channels.

You will perform regulatory checks (FICA, POPI, NCR) and help with account origination and servicing, ensuring compliance and high standards of customer care. Responsibilities include achieving sales targets, handling customer inquiries, and promoting activation and digital migration.