Digital Onboarding & Sales Consultant

Lesaka Technologies Inc.; Ermelo; Remote; ZAR 260,000 - 380,000; Full time

Job summary

Lesaka Technologies Inc. in South Africa seeks a customer-focused professional to drive digital migration, activation and cross-selling of complementary products.

You will engage customers to identify needs, educate on digital channels, and ensure compliance with FAIS, POPI and NCR while meeting sales and service targets. The role emphasizes ethical conduct, accuracy in customer verification, and ongoing development of product knowledge to deliver exceptional service.

Qualifications

• Minimum Qualification: NQF 4 Qualification
• Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
• Regulatory Exam qualification
• An appropriate recognised business Diploma or Higher Certificate at NQF level 6
• Microsoft office Computer Literate

Responsibilities

• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct digital channels to maximize channel optimisation.
• Converse with our customers by living up to our brand promise of "HIGH FIVE" at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Make sure ACTIVATION is PRIORITY on onboarding
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.
• Improve knowledge and competencies by completing role specific training.

Skills

Leadership

Customer needs analysis

Customer empathy

Development orientation

Mentoring others

Adaptability

Impact awareness

Team collaboration

Ambitious goals

Relationship building

Integrity

Regulatory understanding

Education

NQF 4 qualification

NQF 5 qualification

Regulatory exam qualification

Business Diploma or Higher Certificate (NQF 6)

Microsoft Office literacy

Tools

Microsoft Office

Job description

Lesaka Technologies Inc. in South Africa seeks a customer-focused professional to drive digital migration, activation and cross-selling of complementary products.

You will engage customers to identify needs, educate on digital channels, and ensure compliance with FAIS, POPI and NCR while meeting sales and service targets. The role emphasizes ethical conduct, accuracy in customer verification, and ongoing development of product knowledge to deliver exceptional service.