Digital Banking & Cash Services Specialist

Nedbank; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank in Cape Town seeks a client-focused teller to guide customers through digital and self-service solutions, handle cash transactions, balance cash and replenish stock, and perform first-line device maintenance. The role emphasizes security, accuracy and customer care.

You will educate clients on online applications, assist with login issues, and support cross-selling by understanding needs while adhering to Nedbank policies and risk controls.

Qualifications

• NQF Level Diploma is essential.
• Higher Certificate in Banking Services preferred.
• Experience in retail/banking client service is advantageous.

Responsibilities

• Address queue flow concerns and assist with digital devices.
• Assist clients to download online applications and resolve login issues.
• Educate clients on self-service, digital functionality and features.
• Process cash transactions and maintain branch stock securely.
• Balance cash, prepare documents for inter-bank transfers, and ensure security.
• Mitigate risk by following policy and authentication procedures.

Skills

Customer service

Relationship management

Problem solving

Tech savvy

Communication

Cash handling

Education

Diploma

Higher Certificate in Banking Services (NQF5)

Tools

Self-service devices

Online banking apps

Job description

Nedbank in Cape Town seeks a client-focused teller to guide customers through digital and self-service solutions, handle cash transactions, balance cash and replenish stock, and perform first-line device maintenance. The role emphasizes security, accuracy and customer care.

You will educate clients on online applications, assist with login issues, and support cross-selling by understanding needs while adhering to Nedbank policies and risk controls.