Digital Banking Concierge & Cash Services

Nedbank; Tzaneen; Sur place; ZAR 90 000 - 150 000; Plein temps

Résumé du poste

Nedbank is seeking a front-line specialist to educate clients on digital and self-service solutions, process cash transactions, and perform first-line device maintenance to meet business goals and client expectations.

The role emphasizes building strong client relationships, assisting with online applications, and ensuring accurate cash handling while adhering to Nedbank policies. A Diploma is essential; banking qualifications are preferred.

Qualifications

• Diploma required.
• Banking Services (Higher Certificate) preferred.
• 1–2 years experience in Retail/Banking Client Service, Cash handling or 1st Line Problem Resolution.

Responsabilités

• Client Engagement: Address concerns related to queue flow and digital devices; assist clients to download online applications and resolve login issues; educate clients on self-service and digital functionality.
• Business Operations: Accept and service cash transactions; balance and secure branch stock; manage queue priority and cash handling processes; prepare documents for inter-bank transfers; ensure ATM availability through cash loading and device maintenance.
• Risk and Compliance: Mitigate risk through adherence to policies and authentication procedures.
• Nedbank Goals: Deliver service excellence, maintain client trust, and contribute to business growth through cross-selling and embracing Nedbank procedures.

Connaissances

Customer service

Tech-savvy

Relationship management

Stress tolerance

Formation

Diploma

Description du poste

Nedbank is seeking a front-line specialist to educate clients on digital and self-service solutions, process cash transactions, and perform first-line device maintenance to meet business goals and client expectations.

The role emphasizes building strong client relationships, assisting with online applications, and ensuring accurate cash handling while adhering to Nedbank policies. A Diploma is essential; banking qualifications are preferred.