Digital Banking Sales & Service Specialist

Nedbank; Stellenbosch; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Nedbank in Franschhoek seeks a Sales and Service Advisor to enhance client experiences in a smaller branch setting. You will support digital enablement, basic selling, servicing, and client education aligned to Nedbank strategy.

Responsibilities include on-boarding basic accounts, meeting sales targets, and promoting Nedbank products while maintaining strong client relationships and delivering quality service.

Qualifications

• Diploma required.
• 1–2 years retail/banking client service or sales experience is preferred.
• FAIS accredited qualification (Accounting, Finance, Banking, Business) is advantageous.

Responsibilities

• Escalate unfulfilled client requests to the appropriate channel.
• On-board basic accounts (personal loans, credit cards).
• Complete needs assessments to offer relevant products/services.
• Inform clients about financial products, features and benefits.
• Deliver sales targets and achieve acquisition, growth and retention goals.
• Obtain referrals and source leads from other business units.
• Identify cross-selling opportunities via client engagement and data insights.
• Educate clients on how to subscribe and use self-service and digital platforms.

Skills

Customer service

Product knowledge

Interbank operations

Problem solving

Client relationship management

Product sales

Employee engagement

Microsoft Office

Nedbank policies

Education

Diploma

FAIS accredited qualification

Tools

Microsoft Office

Job description

Nedbank in Franschhoek seeks a Sales and Service Advisor to enhance client experiences in a smaller branch setting. You will support digital enablement, basic selling, servicing, and client education aligned to Nedbank strategy.

Responsibilities include on-boarding basic accounts, meeting sales targets, and promoting Nedbank products while maintaining strong client relationships and delivering quality service.