Digital Banking & Cash Services Advisor

Nedbank; Kuruman; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Nedbank in Kuruman, South Africa, seeks an energetic client service associate to assist customers with cash handling, self-service options, and digital banking queries. You will educate clients on online applications, login issues, and self-service devices while maintaining strong relationships and ensuring accurate documentation.

Responsibilities include processing deposits and withdrawals, balancing till, and supporting risk compliance.

Qualifications

• 1–2 years Retail/Banking Client Service experience.
• Tech-savvy with first-line problem resolution experience.
• Where applicable, foreign experience is a plus.

Responsibilities

• Handle cash transactions over the counter and balance till.
• Assist clients with digital/self-service solutions and logins.
• Educate clients on online banking and self-service devices.
• Identify cross-sell opportunities and route to the relevant department.
• Maintain client relationships and ensure proper documentation.

Skills

Customer service principles

Product Knowledge

Relationship management

Nedbank security policies andprocedur

Governance, Risk and Controls

Forex product

Building Customer Loyalty

Earning Trust

Managing Work

Stress Tolerance

Education

Diploma

Job description

Nedbank in Kuruman, South Africa, seeks an energetic client service associate to assist customers with cash handling, self-service options, and digital banking queries. You will educate clients on online applications, login issues, and self-service devices while maintaining strong relationships and ensuring accurate documentation.

Responsibilities include processing deposits and withdrawals, balancing till, and supporting risk compliance.