Digital Banking & Client Service Consultant

Nedbank; Gauteng; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Nedbank is seeking a Service Consultant in Kempton Park to educate clients on digital/self-service solutions, process cash transactions and perform first-line device maintenance. You will nurture client relationships, resolve login issues, and assist with online applications to ensure efficient service delivery.

The role emphasizes customer service excellence, balancing cash, and supporting related financial solutions while aligning with Nedbank policies and compliance standards.

Qualifications

• Diploma is required for the role.
• Banking Services qualification preferred (NQF5).
• Strong customer service and problem-solving skills essential.

Responsibilities

• Engage with clients to address queue flow and device queries.
• Assist clients with online applications and login issues.
• Educate clients on self-service and digital features; promote cross-selling where appropriate.
• Balance and service cash transactions; manage cash handling and device maintenance.

Skills

Customer service

Problem solving

Relationship management

Governance, Risk and Controls

Forex product knowledge

Education

Diploma

Banking Services (Higher Certificate, NQF5)

Job description

Nedbank is seeking a Service Consultant in Kempton Park to educate clients on digital/self-service solutions, process cash transactions and perform first-line device maintenance. You will nurture client relationships, resolve login issues, and assist with online applications to ensure efficient service delivery.

The role emphasizes customer service excellence, balancing cash, and supporting related financial solutions while aligning with Nedbank policies and compliance standards.