Digital Banking Sales & Service Specialist

Nedbank

Cape Town

On-site

ZAR 180,000 - 260,000

Full time

2 days ago

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Job summary

Nedbank is seeking a branch-based Client Service professional to support daily banking operations, onboarding, and education on Nedbank products. You will drive digital adoption, handle enquiries, and push for sales growth while maintaining high customer satisfaction.

Ideal candidates have 1–2 years in retail/banking client service or sales, with a focus on service excellence and cross-selling. The role emphasizes process adherence, timely responses, and continuous personal development within

Qualifications

Diploma or equivalent qualification required.
FAIS accredited qualification preferred in accounting/finance/banking.
1-2 years retail/banking client service, sales or relationship experience.

Responsibilities

Escalate unfulfilled client request to the appropriated channel for actioning.
On-board basic accounts (i.e Personal loans, Credit cards).
Ensure client's needs assessment is completed to offer related products and services.
Inform clients of finacial products, features and benefits.
Deliver sales targets and achieve client acquisition, growth and retention objectives.
Obtain referrals from existing clients and source leads from other business units.
Identify cross-selling opportunities through client engagement and data analytics.
Keep clients informed of progress regarding their applications, queries and requests.
Position client's financial product requests for approval in line with process and procedure.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development.
Achieve client experience objectives and ensure client satisfaction expressed through NPS.
Act with a client first mindset in all client engagements.
Solve basic problems and issues (i.e debit order dispute).
Assess and listen carefully with understanding to establish and clarify client sales and service needs.
Attend to all enquiries and services relating to client's needs and by offering the right service and solutions.
Use expertise and relevant insights to solve client needs relating to sales, self-service and digital functionality.
Attend to administrative duties after on-boarding or service activity.
Authenticate clients, provide client service and meet client's identified needs.
Entrench clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Control the queuing process and prioritise clients with special needs.
Ensure all devices are operational during business hours.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Process and administer all cash services (i.e teller, forex, bulk) by following relevant procedure and policies.
Complete sales tasks through planning and reviewing against agreed role requirements.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on the benefits, convenience, security, digital functionality and features of self-service and alternative cash solutions.
Drive digital adoption to enable, educate and migrate clients on digital.
Identify and recommend opportunities to enhance processes, systems and policies.
Manage client appointment schedule to meet business objectives
Meet service excellence, teamwork and personal development goals.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (i.e cards).
Execute on cash management (i.e Treasury and holdings), cash efficiency and recycling strategies.
Mitigate risks and meet regulatory and legislative requirements where applicable.
Adhere to Workforce Management, principles, methodology and scheduling.