Banking Client Solutions Specialist – Expert Troubleshooter

Nedbank; Upington; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Nedbank invites a dedicated Client Service professional in Upington to diagnose and resolve client needs across bank systems, processes and digital channels, delivering accurate financial solutions with care and urgency. You will work across client engagement, branch operations, and risk controls to exceed expectations while upholding Nedbank standards.

Responsibilities include building lasting client relationships, educating clients on self-service platforms, ensuring cash and teller accuracy,

Qualifications

• 3–6 years in Retail/Banking Client Service.
• 2nd line problem resolution experience.
• Experience with banking systems and self-service platforms is a plus.

Responsibilities

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain relationships with clients by using digital and technical expertise to resolve escalated client problems.
• Educate clients on how to subscribe and service their Nedbank accounts on self-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.

Skills

Customer service

Troubleshooting

Decision Making

Quality Orientation

Managing Work

Risk Awareness

Building Customer Loyalty

Education

Advanced Diplomas/National 1st Degrees

Advanced Certificate in Banking Services (NQF Level 5)

Job description

Nedbank invites a dedicated Client Service professional in Upington to diagnose and resolve client needs across bank systems, processes and digital channels, delivering accurate financial solutions with care and urgency. You will work across client engagement, branch operations, and risk controls to exceed expectations while upholding Nedbank standards.

Responsibilities include building lasting client relationships, educating clients on self-service platforms, ensuring cash and teller accuracy,