Digital Banking Advisor: Channel & Self-Service Solutions

FirstRand Limited; Ixopo; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Brand ambassador

Personal growth

Professional growth

Local market impact

Job summary

FirstRand Limited, operating through FNB, seeks a Community Advisor for Alternative Channels on a 12-month hourly-rate contract at the Pick ’n Pay Initiative in Ixopo. You will nurture client relationships, deliver tailored financial solutions, and steer customers toward eChannels and self-service options.

You will educate customers on banking platforms, identify sales opportunities, and uphold policy compliance while aiming for exceptional service and local impact.

Qualifications

• Minimum Grade 12/NQF4; preferred NQF5 certificate in Banking, Admin or Customer Service.
• 1–3 years in customer-facing roles within financial services.
• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and self-service channels.
• Strong accuracy, discipline and adherence to processes.

Responsibilities

• Build and maintain strong relationships with clients.
• Deliver an exceptional customer experience and guide customers to the most suitable service channels.
• Educate customers on the correct Banking platform for their needs and promote self-service solutions.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with policies and standards while delivering service excellence.

Skills

Communication

Relationship-building

Digital & Self-Service guidance

Sales opportunities

Attention to detail

Time management

Organising skills

Education

Grade 12 / NQF 4

NQF 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Limited, operating through FNB, seeks a Community Advisor for Alternative Channels on a 12-month hourly-rate contract at the Pick ’n Pay Initiative in Ixopo. You will nurture client relationships, deliver tailored financial solutions, and steer customers toward eChannels and self-service options.

You will educate customers on banking platforms, identify sales opportunities, and uphold policy compliance while aiming for exceptional service and local impact.