Digital Banking Channel Advisor – Customer Solutions

FirstRand Bank India; Johannesburg; On-site; ZAR 180,000 - 240,000; Part time

Benefits offered by this job

Dynamic team

Growth opportunities

Brand ambassador role

Personal and professional growth

Job summary

FirstRand Bank India is seeking a Customer Advisor for its Alternative Channel, focusing on delivering exceptional customer experiences and guiding clients toward digital and self-service options. The role emphasizes relationship-building, compliance, and productive cross-channel interaction.

The 12-month hourly rate contract is based in FNB Alternative Channel (Pick ’n Pay Initiative), offering growth opportunities and exposure within a dynamic team and local market impact.

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or FAIS recognised fields
• 1–3 years of experience in customer-facing environments within financial services

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience; assist with transactional needs.
• Explain processes and requirements clearly to customers.
• Educate customers on the correct Banking platform.
• Identify sales opportunities and support portfolio growth.
• Stay updated on industry trends and product knowledge.

Skills

Customer centric

Excellent communication

Relationship-building

Sales-oriented

Digital and self-service guidance

Interpersonal skills

Results-driven

Attention to detail

Time management

Education

Grade 12 / NQF Level 4

FAIS recognised certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Bank India is seeking a Customer Advisor for its Alternative Channel, focusing on delivering exceptional customer experiences and guiding clients toward digital and self-service options. The role emphasizes relationship-building, compliance, and productive cross-channel interaction.

The 12-month hourly rate contract is based in FNB Alternative Channel (Pick ’n Pay Initiative), offering growth opportunities and exposure within a dynamic team and local market impact.