Customer Advisor: Digital Channels & Self-Service Part-Time

FirstRand Limited; KwaZulu-Natal; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FirstRand Limited’s FNB Community Advisor Alternative Channels position in South Africa requires building strong client relationships, delivering tailored financial solutions, and guiding customers to self-service channels. The role focuses on high-quality customer experiences, compliance, and ongoing learning within a 12-month hourly-rate contract at the Pick ’n Pay initiative.

The ideal candidate has Grade 12, and 1–3 years in customer-facing roles in financial services, with keen

Qualifications

• Minimum grade 12 with FAIS-recognized qualifications preferred
• 1–3 years of customer-facing experience in financial services
• Strong communication and relationship-building skills

Responsibilities

• Deliver exceptional customer experiences and understand customer needs
• Provide tailored product solutions and direct customers to suitable service channels
• Promote digital/self-service solutions and educate customers on banking platforms
• Analyse customer data to recommend appropriate financial solutions
• Maintain compliance with policies and processes and uphold service standards

Skills

Customer service

Relationship building

Sales oriented

Digital self-service guidance

Education

Grade 12 / NQF 4

NQF5 Banking/Customer Service certificate

Job description

FirstRand Limited’s FNB Community Advisor Alternative Channels position in South Africa requires building strong client relationships, delivering tailored financial solutions, and guiding customers to self-service channels. The role focuses on high-quality customer experiences, compliance, and ongoing learning within a 12-month hourly-rate contract at the Pick ’n Pay initiative.

The ideal candidate has Grade 12, and 1–3 years in customer-facing roles in financial services, with keen