Digital Banking Advisor — Alternative Channels

FirstRand Bank India; Pinetown; Sur place; ZAR 83 000 - 124 000; Temps partiel

Résumé du poste

FirstRand Bank India is seeking a Hello Future FNB Community Advisor for the FirstRand POP (Pick ’n Pay Initiative) in South Africa. This 12‑month hourly contract focuses on delivering exceptional customer experiences, guiding customers to the right channels and ensuring service standards are met.

You will engage with clients, promote digital solutions, and stay compliant with policies while working in a dynamic retail banking environment.

Qualifications

• Excellent interpersonal skills and ability to build rapport with clients.
• Ability to guide customers toward digital and self‑service options.
• Strong attention to detail and compliance with banking policies.

Responsabilités

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and responsive to needs.
• Explain processes clearly and simply to customers.

Connaissances

Relationship building

Customer experience

Communication

Digital self-service

Formation

Grade 12 / NQF 4

NQF 5 certificate in Banking

Description du poste

FirstRand Bank India is seeking a Hello Future FNB Community Advisor for the FirstRand POP (Pick ’n Pay Initiative) in South Africa. This 12‑month hourly contract focuses on delivering exceptional customer experiences, guiding customers to the right channels and ensuring service standards are met.

You will engage with clients, promote digital solutions, and stay compliant with policies while working in a dynamic retail banking environment.