Digital Channels Advisor - Banking Customer Solutions

FirstRand Bank Limited; Somerset West; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Opportunities to build relationships

Challenging working environment

Personal and professional growth

Impact in local market as brand ambass

Job summary

FirstRand Bank Limited, via the FNB Alternative Channel, invites applications for a Community Advisor on a 12-month fixed-term contract at the Pick ’n Pay POP initiative. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable channels, including eChannels and self-service.

You will build relationships with clients, educate them on digital banking, and seek opportunities to support growth while ensuring adherence to policies and

Qualifications

• Minimum qualification: Grade 12/ NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements simply.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers on the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of 'how can we help you?'
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions.
• Conduct yourself in an ethical manner.
• Take accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure.

Education

Grade 12/ NQF Level 4

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields

Job description

FirstRand Bank Limited, via the FNB Alternative Channel, invites applications for a Community Advisor on a 12-month fixed-term contract at the Pick ’n Pay POP initiative. You will deliver an exceptional customer experience by understanding needs and guiding customers to the most suitable channels, including eChannels and self-service.

You will build relationships with clients, educate them on digital banking, and seek opportunities to support growth while ensuring adherence to policies and