Digital Banking Experience Advisor

FirstRand Bank India; Nigel; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Bank India in Nigel (South Africa) seeks to deliver exceptional customer experiences by understanding needs, offering tailored product solutions, and directing customers to the most suitable service channels. Interactions align with policies and standards.

Role emphasizes ethical conduct, fair treatment, and identifying cross-sell opportunities while promoting eChannels and self-service options to optimize costs and efficiency.

Responsibilities

• Connect with customers by living up to our brand promise of "how can we help you?" and tailor solutions.
• Conduct oneself in an ethical manner and treat customers fairly.
• Adhere to Treating Customer Fairly principles in all actions.
• Identify and sell/cross-sell products aligned to customer needs.
• Maximize channel optimisation opportunities aligned to customer needs.
• Support cost containment and reduction through efficient interactions.
• Encourage use of eChannels and self-service channels.
• Comply with procedures and understand risks in decision making.
• Fulfill transactions above benchmark and deliver exceptional customer experience.

Job description

FirstRand Bank India in Nigel (South Africa) seeks to deliver exceptional customer experiences by understanding needs, offering tailored product solutions, and directing customers to the most suitable service channels. Interactions align with policies and standards.

Role emphasizes ethical conduct, fair treatment, and identifying cross-sell opportunities while promoting eChannels and self-service options to optimize costs and efficiency.