FNB Community Advisor Alternative Channels

FirstRand Bank India; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Personal and professional development

Brand ambassador impact

Job summary

FirstRand Bank India is seeking a FNB Community Advisor for Alternative Channels in Cape Town. The role focuses on delivering exceptional customer experiences, guiding customers to appropriate service channels, and promoting contextual financial solutions within a 12-month fixed-term contract.

Responsibilities include building client relationships, educating customers on digital banking options, and identifying sales opportunities while adhering to policies and procedures.

Qualifications

• NQF Level 5 qualification in Banking, Business Administration, Customer Service or related field recognized by FAIS.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Explain processes and requirements clearly to clients.
• Educate customers on the correct banking platform aligned with their needs.
• Identify sales opportunities and contribute to portfolio growth.

Skills

Customer centric

Relationship building

Digital & Self-Service

Sales opportunities

Communication

Education

NQF 5 or equivalent banking/FAIS certificate

Job description

FNB Community Advisor Alternative Channels

Cape Town, Western Cape, South Africa

Sep 4, 2026

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Welcome to FNB, the home of #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Willing to work on a shift structure

Qualification & Experience Requirement

• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experienc e in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

12/09/26

FirstRand Bank India is a Mumbai-based licensed financial services provider, offering comprehensive banking solutions for clients engaged in the Indo-African corridor since 2009.

Banking Credit Intermediation Financial Services

Company size 51–200 employees

Company type Privately held Founded 2008

Total funding 0

Momentum

Team growth

12% in 12 mo

57 employees on LinkedIn

Jan 23 Jan 26

What it’s like inside

4.0

41 reviews

97% would recommend

Culture & values 4.2

Work-life balance 3.8

Career opportunities 4.1

Compensation & benefits 4.2

Where they work

101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN

Apply For This Role

Company FirstRand Bank India

Location Cape Town, Western Cape, South Africa