Customer Experience & Digital Solutions Advisor

FirstRand Bank India; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Growth opportunities

Dynamic team environment

Personal and professional development

Brand ambassador impact

Job summary

FirstRand Bank India is seeking a FNB Community Advisor for Alternative Channels in Cape Town. The role focuses on delivering exceptional customer experiences, guiding customers to appropriate service channels, and promoting contextual financial solutions within a 12-month fixed-term contract.

Responsibilities include building client relationships, educating customers on digital banking options, and identifying sales opportunities while adhering to policies and procedures.

Qualifications

• NQF Level 5 qualification in Banking, Business Administration, Customer Service or related field recognized by FAIS.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by addressing transactional needs and expectations.
• Explain processes and requirements clearly to clients.
• Educate customers on the correct banking platform aligned with their needs.
• Identify sales opportunities and contribute to portfolio growth.

Skills

Customer centric

Relationship building

Digital & Self-Service

Sales opportunities

Communication

Education

NQF 5 or equivalent banking/FAIS certificate

Job description

FirstRand Bank India is seeking a FNB Community Advisor for Alternative Channels in Cape Town. The role focuses on delivering exceptional customer experiences, guiding customers to appropriate service channels, and promoting contextual financial solutions within a 12-month fixed-term contract.

Responsibilities include building client relationships, educating customers on digital banking options, and identifying sales opportunities while adhering to policies and procedures.