Customer Support Specialist (Part-time)

Placements24; Benoni; On-site; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Competitive wage

Part-time flexibility

Learning opportunities

Supportive team

Professional setting

Job summary

Placements24 in Benoni is seeking a part-time Customer Support Specialist to handle customer inquiries, resolve issues, and ensure a positive service experience in a friendly office setting.

You will respond by phone and email during scheduled shifts, learn our support software, and document interactions to help our team deliver reliable service.

Qualifications

• Previous customer service experience is a plus, but not mandatory.
• Strong verbal communication skills and a polite, helpful attitude.
• Basic computer proficiency and ability to learn support software.
• Reliability and punctuality for scheduled shifts.
• Ability to work independently and as part of a team in our Benoni office.

Responsibilities

• Respond to customer inquiries via phone and email during scheduled shifts.
• Provide accurate information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Document customer interactions and maintain records in the company system.
• Escalate complex problems to the appropriate team members.

Skills

Communication skills

Customer service

Reliability

Basic computer skills

Learning on the job

Tools

Help desk software

Job description

About the Role

Our client is seeking a part-time Customer Support Specialist to join their team in Benoni . This role is perfect for individuals seeking flexible working hours while contributing to a vital customer-facing function. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive service experience. The ideal candidate is reliable, possesses excellent communication skills, and is eager to assist customers within a supportive office environment. This position offers a great opportunity to gain valuable experience in customer service and contribute to the team's success during specified working periods.

Key Responsibilities

• Respond to customer inquiries via phone and email during scheduled shifts.
• Provide accurate information about products and services.
• Assist customers with basic troubleshooting and issue resolution.
• Document customer interactions and maintain records in the company system.
• Escalate complex problems to the appropriate team members.

Requirements

• Previous customer service experience is a plus, but not mandatory.
• Strong verbal communication skills and a polite, helpful attitude.
• Basic computer proficiency and ability to learn support software.
• Reliability and punctuality for scheduled shifts.
• Ability to work independently and as part of a team in our Benoni office.

Benefits

• Competitive hourly wage.
• Flexible part-time schedule.
• Opportunities to learn and develop customer service skills.
• A supportive team environment.
• Work experience in a professional setting.