Customer Service Associate

Placements24; Bloemfontein; Hybrid; ZAR 83,000 - 152,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible part-time working hours

Work from home flexibility

Job summary

Placements24 is seeking a proactive Customer Service Associate to join their fully remote team serving clients in and around Bloemfontein. This flexible part-time role focuses on delivering outstanding support across multiple channels from a home workspace.

You will handle inquiries, provide product and account information, troubleshoot basic issues, and escalate complex cases as needed, all while maintaining a positive customer experience.

Qualifications

• Prior customer service experience is advantageous.
• Excellent communication and active listening skills.
• Basic computer proficiency and familiarity with online communication tools.
• Ability to manage time effectively and work independently in a remote setting.
• A reliable internet connection and a suitable home workspace.
• A positive attitude and a genuine desire to help customers.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provide accurate information regarding products, services, and account details.
• Assist customers with troubleshooting basic issues and guide them to solutions.
• Process customer requests, updates, and feedback in the designated systems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain a high level of customer satisfaction by delivering timely and effective support.

Job description

About the Role

Our client is looking for a proactive and friendly Customer Service Associate to join their fully remote team, serving clients in and around Bloemfontein . In this flexible part-time role, you will be instrumental in providing outstanding support and resolving customer queries across various communication channels. You will act as the voice of the company, ensuring every customer interaction is positive and productive. This is a great opportunity for individuals seeking flexible work arrangements while contributing to exceptional customer experiences from the comfort of their homes.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provide accurate information regarding products, services, and account details.
• Assist customers with troubleshooting basic issues and guide them to solutions.
• Process customer requests, updates, and feedback in the designated systems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain a high level of customer satisfaction by delivering timely and effective support.

Requirements

• Previous experience in a customer service role is advantageous.
• Excellent communication and active listening skills.
• Basic computer proficiency and familiarity with online communication tools.
• Ability to manage time effectively and work independently in a remote setting.
• A reliable internet connection and a suitable home workspace.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive hourly wage.
• Flexible part-time working hours.
• Opportunities for skill development and training.
• Work from home flexibility.
• Supportive team environment with remote team-building activities.