Customer Service Representative - Benoni

Placements24; Benoni; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive annual salary with bonuses

Health and wellness benefits

Growth and training opportunities in B

Supportive team environment

Job summary

Placements24 in Benoni is seeking a Customer Service Representative who is enthusiastic, customer-focused and ready to deliver outstanding support. You will handle inquiries via phone, email and other channels, ensuring fast, professional resolutions.

The role involves building lasting relationships, using CRM systems, updating records, processing orders and requests, and collaborating with a supportive team.

Qualifications

• Experience in a customer service role is desirable.
• Strong communication and interpersonal skills are essential.
• Ability to stay calm and effective in stressful situations.
• Familiarity with CRM systems and standard computer applications.
• Attention to detail and strong organizational skills.
• High school diploma or equivalent is required.

Responsibilities

• Respond promptly to customer inquiries via phone, email and other channels.
• Resolve customer complaints and issues, escalating when necessary.
• Provide information about products, services and company policies.
• Process customer orders, applications and requests accurately.
• Maintain customer records and document interactions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback.

Skills

Communication

Interpersonal skills

Stress management

CRM knowledge

Organizational skills

Education

High school diploma or equivalent

Tools

CRM systems

Computer applications

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Customer Service Representative to join their team in Benoni . This role is pivotal in delivering outstanding support and building lasting relationships with our client's customer base. You will handle a variety of customer inquiries, ensuring that all needs are met with efficiency and professionalism. Working within a dedicated support hub, you'll contribute to a positive and productive team atmosphere, offering great opportunities for skill development in the customer service sector.

Key Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and other channels.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Provide information about products, services, and company policies.
• Process customer orders, applications, and requests accurately.
• Maintain customer records and document interactions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication and interpersonal skills .
• Ability to handle stressful situations calmly and effectively.
• Basic knowledge of CRM systems and computer applications.
• High school diploma or equivalent; further education is a plus.
• Strong organizational skills and attention to detail.

Benefits

• Competitive annual salary with performance bonuses.
• Health and wellness benefits package.
• Opportunities for professional growth and training in Benoni .
• A supportive and collaborative team environment.
• Employee assistance program available.