Online Customer Support Specialist

Placements24; Benoni; Hybrid; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Fully remote

Competitive hourly wage

Training and skill development

Flexible part-time schedule

Job summary

Placements24 is seeking an Online Customer Support Specialist to join a remote team serving Benoni and surrounding regions. You will handle inquiries via email, live chat, and social platforms, provide clear service information, and document interactions to support continual improvement.

Ideal candidates have prior customer service or tech support experience, strong English communication, and the ability to work independently in a fully remote setup.

Qualifications

• Experience in customer service, call center, or technical support roles.
• Excellent written and verbal English communication skills.
• Proficiency with customer support software and online communication tools.
• Ability to work independently and manage time in a remote setting.

Responsibilities

• Respond to customer inquiries and resolve issues via email, live chat, and social media.
• Provide information about services, bookings, and policies clearly and kindly.
• Document customer interactions, transactions, and actions taken.
• Escalate complex issues to appropriate departments or senior staff for resolution.
• Identify and report trends in customer inquiries to improve services and products.
• Maintain high customer satisfaction through efficient support.

Skills

Customer service

Remote work

Communication skills

English proficiency

Software familiarity

Tools

CRM software

Job description

About the Role

Our client is looking for a friendly and efficient Online Customer Support Specialist to join their remote team, based anywhere within Benoni or its surrounding regions.

Key Responsibilities

• Respond to customer inquiries and resolve issues via email, live chat, and social media platforms.
• Provide information about services, bookings, and policies in a clear and friendly manner.
• Document customer interactions, transactions, comments, and actions taken.
• Escalate complex issues to the appropriate departments or senior staff for resolution.
• Identify and report trends in customer inquiries to help improve services and products.
• Maintain a high level of customer satisfaction through efficient and effective support.

Requirements

• Previous experience in customer service, call center, or technical support roles.
• Excellent written and verbal communication skills in English.
• Proficiency in using customer support software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A patient, empathetic, and customer-focused attitude.

Benefits

• Competitive hourly wage and flexible part-time schedule.
• Fully remote position allowing you to work from home.
• Opportunities for training and skill development in customer relations management.
• Be part of a growing team focused on enhancing online guest experiences.
• Contribute to shaping the digital customer journey for a reputable organization.