Customer Relations Specialist

Placements24; Benoni; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid time off

Professional development

Flexible hybrid schedule

Job summary

Placements24 in Benoni is seeking a personable and efficient Customer Relations Specialist to join our team on a hybrid model. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive overall experience.

This role requires excellent communication, proactive problem solving, and a commitment to building strong customer loyalty while collaborating with sales and support teams.

Qualifications

• Proven experience in a customer relations or similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving and de-escalation abilities.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks in a flexible hybrid setting.
• Comfortable working both remotely and from the Benoni office.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Address customer complaints and work toward satisfactory resolutions.
• Provide detailed information about products, services, and policies.
• Assist with customer account management and updates.
• Build rapport with customers and foster lasting relationships.
• Collaborate with sales and support teams to ensure a seamless customer journey.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

CRM software

Job description

About the Role

Our client is seeking a personable and efficient Customer Relations Specialist to join their team in Benoni , operating on a hybrid model. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive overall experience. This role requires excellent communication skills, a proactive approach to problem-solving, and a commitment to building strong customer loyalty. By blending remote work convenience with collaborative office days, you will contribute to a dynamic team environment focused on exceptional client engagement and support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Address customer complaints and concerns, working towards satisfactory resolutions.
• Provide detailed information about company products, services, and policies.
• Assist with customer account management and updates.
• Build rapport with customers, fostering positive and lasting relationships.
• Collaborate with sales and support teams to ensure a seamless customer journey.

Requirements

• Proven experience in a customer relations or similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to de-escalate situations.
• Proficiency with CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively in a flexible work setting.
• Comfortable working both remotely and from the Benoni office.

Benefits

• Competitive annual salary with potential for annual bonuses.
• Flexible hybrid working schedule.
• Medical aid and retirement fund benefits.
• Paid time off and company holidays.
• Opportunities for professional development and skills enhancement.