Customer Support Agent (Part-time)

Placements24; Bloemfontein; Hybrid; ZAR 55,000 - 83,000; Part time

Benefits offered by this job

Fully remote

Flexible schedule

Bi-weekly pay

Training provided

Job summary

Placements24 is seeking a motivated Customer Support Agent for a part-time, fully remote position based in the Bloemfontein region. You will assist customers with inquiries, provide information, and resolve issues via email and chat, delivering timely, friendly service.

This role offers a flexible schedule, competitive hourly pay, and a supportive online team environment. You will work independently, applying strong written communication and attention to detail while documenting interactions in

Qualifications

• Previous experience in a customer service or support role is preferred.
• Strong written communication skills and attention to detail.
• Ability to work independently and manage time effectively during shifts.
• Familiarity with online communication tools and basic computer proficiency.
• Access to a reliable computer and stable internet connection for remote work.

Responsibilities

• Handle customer inquiries via email and chat, providing accurate and timely responses.
• Assist customers with product information, order status, and general support questions.
• Troubleshoot basic customer issues and guide them toward resolution.
• Document customer interactions and feedback in the designated system.
• Collaborate with the support team to share insights and improve service delivery.

Skills

Customer service

Written communication

Time management

Independent worker

Basic computer proficiency

Tools

Email

Chat platforms

Job description

About the Role

Our client is seeking a motivated Customer Support Agent for a part-time, remote position based in the Bloemfontein region. You will be responsible for assisting customers with inquiries, providing information, and resolving issues through various communication channels. This role is ideal for individuals seeking flexible employment who possess excellent communication skills and a passion for helping others. Working remotely, you'll contribute to customer satisfaction while managing your schedule effectively.

Key Responsibilities

• Handle customer inquiries via email and chat, providing accurate and timely responses.
• Assist customers with product information, order status, and general support questions.
• Troubleshoot basic customer issues and guide them towards resolution.
• Document customer interactions and feedback in the designated system.
• Collaborate with the support team to share insights and improve service delivery.

Requirements

• Previous experience in a customer service or support role is preferred.
• Strong written communication skills and attention to detail.
• Ability to work independently and manage time effectively during shifts.
• Familiarity with online communication tools and basic computer proficiency.
• Access to a reliable computer and stable internet connection for remote work.

Benefits

• Competitive hourly wage, paid bi-weekly.
• Flexible part-time schedule, ideal for students or those seeking supplemental income.
• Fully remote work opportunity.
• Training on company products and support procedures.
• Supportive team environment accessible online.