Customer Service Associate - Bloemfontein

Placements24; Bloemfontein; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Flexible scheduling

Experience in customer relations

Friendly office environment

Job summary

Placements24 is seeking a Customer Service Associate in Bloemfontein for a part-time role focused on assisting customers with inquiries and ensuring a positive experience with our services. The position offers flexible hours and a friendly, supportive office environment.

You will join a dedicated team committed to client satisfaction, handling inquiries, processing requests, and maintaining professional interactions with customers in a local Bloemfontein setting.

Qualifications

• Previous experience in a customer service role is advantageous.
• Strong communication and listening skills.
• Basic computer literacy and familiarity with office software.
• Ability to handle customer interactions professionally and courteously.
• Must be available to work part-time hours at our Bloemfontein location.

Responsibilities

• Engage with customers to understand their needs and provide appropriate solutions.
• Handle inquiries related to services, billing, and general customer information.
• Process customer requests, orders, and account updates accurately.
• Escalate complex issues to team leads or specialized departments when necessary.
• Contribute to maintaining a positive and helpful atmosphere in the customer service department.

Skills

Customer service experience

Communication

Active listening

Professional demeanor

Tools

Office suite

Job description

About the Role

Our client is seeking a reliable and customer-focused Customer Service Associate to join their team in Bloemfontein . This part-time role involves assisting customers with their inquiries and ensuring they have a positive experience with our services. You will work from our established Bloemfontein office, becoming an integral part of a dedicated team committed to client satisfaction. This is a great opportunity for individuals looking for flexible working hours within the Bloemfontein area.

Key Responsibilities

• Engage with customers to understand their needs and provide appropriate solutions.
• Handle inquiries related to services, billing, and general customer information.
• Process customer requests, orders, and account updates accurately.
• Escalate complex issues to team leads or specialized departments when necessary.
• Contribute to maintaining a positive and helpful atmosphere in the customer service department.

Requirements

• Previous experience in a customer service role is advantageous.
• Good communication and listening skills.
• Basic computer literacy and familiarity with office software.
• Ability to handle customer interactions professionally and courteously.
• Must be available to work part-time hours at our Bloemfontein location.

Benefits

• Competitive hourly wage for part-time work.
• Flexible scheduling options.
• Opportunities to gain valuable experience in customer relations.
• A friendly and supportive office environment in Bloemfontein .
• Team-building activities and social events.