Customer Support Advisor - Benoni

Placements24; Benoni; On-site; ZAR 201,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

On-site in Benoni

Health insurance

Retirement plan

Job summary

Placements24 in Benoni is seeking a friendly Customer Support Advisor to be the primary contact for customers, resolving queries and ensuring satisfaction. You will work within a supportive office environment in the Gauteng region, contributing to a reputation for excellent customer care.

The role requires experience in customer service, strong communication, and proficiency with CRM software. On-site work in Benoni is provided with opportunities for skill development and career progression.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and active listening skills.
• Proficiency with CRM and helpdesk ticketing systems.

Responsibilities

• Handle incoming customer calls, emails and chat messages promptly and courteously.
• Provide accurate information about products, services and policies.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain detailed records of customer interactions in the CRM.
• Meet or exceed performance metrics for customer satisfaction and resolution times.

Skills

Customer service

Communication

CRM proficiency

Active listening

Problem solving

Tools

CRM software

Helpdesk systems

Ticketing system

Job description

About the Role

Our client is seeking a friendly and professional Customer Support Advisor to join their dedicated team in Benoni . In this role, you will be the primary contact for customers, providing assistance, resolving queries, and ensuring a high level of satisfaction with our client's services. You will work within a supportive office environment in the bustling Gauteng region, contributing to the company's reputation for excellent customer care.

Key Responsibilities

• Handle incoming customer calls, emails, and chat messages efficiently and courteously.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM.
• Contribute to team goals by meeting or exceeding performance metrics for customer satisfaction and resolution times.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent communication and active listening skills.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and a customer-centric mindset.

Benefits

• Competitive monthly salary.
• Convenient on-site work location in Benoni .
• Comprehensive health insurance and retirement plan options.
• Opportunities for skill development and career advancement.
• A positive and collaborative workplace culture.