Client Support Advisor

Placements24; Benoni; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Health, dental, and vision insurance

Career growth opportunities

Paid time off and training

Competitive salary with incentives

Job summary

Placements24 in Benoni is recruiting a Client Support Advisor to join our team, providing frontline assistance to clients on accounts and services. You will be the primary contact, answering inquiries, resolving issues, and guiding customers toward effective solutions.

This hybrid role combines in-office collaboration with remote flexibility across Gauteng, requiring excellent communication, CRM proficiency, and the ability to manage multiple client interactions while maintaining accurate

Qualifications

• Experience in a Client Support or Customer Service role.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and support platforms.
• Ability to handle multiple client interactions simultaneously.
• Hybrid work capability in the Benoni area.

Responsibilities

• Handle client inquiries and requests via phone, email, and live chat, providing timely and accurate responses.
• Troubleshoot and resolve client issues, ensuring a high level of customer satisfaction.
• Educate clients on product features, services, and best practices.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Identify opportunities to improve client retention and satisfaction through proactive engagement.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Skills

Customer service

Communication

Multitasking

Organizational skills

Hybrid work Benoni

Tools

CRM software

Live chat platforms

Job description

About the Role

Our client is seeking a dedicated and personable Client Support Advisor to join their team in Benoni . This role is crucial for ensuring our clients receive outstanding support and assistance regarding their accounts and services. You will act as a primary point of contact, addressing inquiries, resolving issues, and providing guidance to foster strong client relationships. This hybrid position offers a blend of in-office collaboration and remote flexibility, perfect for contributing to client satisfaction in the Gauteng region.

Key Responsibilities

• Handle client inquiries and requests via phone, email, and live chat, providing timely and accurate responses.
• Troubleshoot and resolve client issues, ensuring a high level of customer satisfaction.
• Educate clients on product features, services, and best practices.
• Maintain detailed and accurate records of all client interactions and resolutions in the CRM system.
• Identify opportunities to improve client retention and satisfaction through proactive engagement.
• Collaborate with internal teams to ensure seamless service delivery and issue resolution.

Requirements

• Proven experience in a Client Support or Customer Service role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with CRM software and customer support platforms.
• Ability to manage multiple client interactions simultaneously.
• Strong organizational skills and attention to detail.
• Must be able to work effectively in a hybrid environment in the Benoni area.

Benefits

• Competitive salary with performance-based incentives.
• Hybrid work model providing flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• Paid time off and company-provided training.
• A positive and collaborative team atmosphere.