Customer Support Specialist

Placements24; Midrand; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits package

Career development

Job summary

Placements24 is seeking a Customer Support Specialist in Midrand to join our client’s dynamic team. You will resolve inquiries, troubleshoot issues, and maintain detailed CRM records, while delivering product information and technical support to customers.

Key responsibilities include handling inquiries via multiple channels, escalating complex issues, and contributing to process improvements through trend analysis.

Qualifications

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving abilities and a knack for finding effective solutions.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Provide product information and technical support to customers, ensuring a deep understanding of our offerings.
• Identify trends in customer issues and provide feedback to management for process improvements.

Skills

Communication

Empathy

Multitasking

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking a dedicated Customer Support Specialist to join their dynamic team in Midrand . This role is crucial for ensuring customer satisfaction by providing timely and effective solutions to inquiries and issues. You will be an integral part of the customer service department, contributing to the overall positive customer experience and helping to build lasting relationships. This position offers a blend of in-office collaboration and remote flexibility, fostering a productive and engaging work environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments.
• Document all customer interactions and resolutions accurately in the CRM system.
• Provide product information and technical support to customers, ensuring a deep understanding of our offerings.
• Identify trends in customer issues and provide feedback to management for process improvements.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving abilities and a knack for finding effective solutions.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Benefits

• Competitive annual salary.
• Hybrid work model offering flexibility.
• Opportunities for professional development and career growth.
• Comprehensive health benefits package.
• A supportive and collaborative team atmosphere.