Customer Support Representative - Hybrid

Placements24; Benoni; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance-based incentives

Hybrid work model

Career development

Team-oriented culture

Wellness programs

Job summary

Placements24 in Benoni is seeking a dynamic Customer Support Representative to join our team in a hybrid role. You will be the primary contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience across phone, email, and chat.

The ideal candidate has prior customer service experience, excellent communication skills, strong problem-solving abilities, and proficiency with CRM software and office apps.

Qualifications

• Experience in customer service or call center preferred.
• Excellent verbal and written communication.
• Strong problem-solving and a customer-centric approach.
• Proficiency with CRM software and standard office apps.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Commitment to providing exceptional customer support.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Troubleshoot and resolve customer issues related to products and services.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide clear and concise information about offerings and policies.
• Escalate complex issues to the appropriate team members or departments.
• Gather customer feedback and contribute to service improvement initiatives.

Skills

Customer service experience

Communication skills

Problem-solving

Time management

Customer-centric

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a dynamic and service-oriented Customer Support Representative to join their team in Benoni , offering a hybrid work model. You will be the primary point of contact for customers, managing inquiries, resolving issues, and ensuring a positive experience with our brand. This role is vital for fostering customer loyalty and satisfaction, requiring excellent communication skills and a problem-solving mindset. We are looking for individuals who are passionate about helping others and thrive in a collaborative environment, contributing to the success of our customer service operations in the Gauteng region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Troubleshoot and resolve customer issues related to products and services.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Provide clear and concise information about our offerings and policies.
• Escalate complex issues to the appropriate team members or departments.
• Gather customer feedback and contribute to service improvement initiatives.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Commitment to providing exceptional customer support.

Benefits

• Competitive annual salary with performance-based incentives.
• Flexible hybrid working arrangement, combining office and remote work.
• Opportunities for professional development and career growth.
• A supportive and team-oriented work culture in Benoni .
• Access to employee wellness programs.