Customer Support Specialist - Kimberley

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Comprehensive medical benefits

Retirement benefits

Training and career development

Job summary

Placements24 in Kimberley, South Africa, seeks a proactive Customer Support Specialist to join our client's team in a hybrid role. You will respond to inquiries, guide customers through product options, and ensure satisfaction while collaborating with colleagues in the office and remotely.

The ideal candidate has strong communication and CRM skills, a customer-first mindset, and a High school diploma, with the ability to adapt to a hybrid schedule and contribute to ongoing service improvements.

Qualifications

• Experience in customer support or related service role.
• Excellent communication and active listening.
• Proficient with CRM software and standard office apps.
• Able to work in a hybrid schedule and collaborate.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information on products and services and guide options.
• Process customer requests, orders, and account updates.
• Document interactions and resolutions in the CRM.
• Identify trends and suggest service improvements.
• Collaborate with other departments to ensure a cohesive customer experience.

Skills

Customer support experience

Communication skills

CRM software

Problem-solving

Office software

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and detail-oriented Customer Support Specialist to join their team in Kimberley . This role focuses on delivering outstanding support to customers, addressing their needs, and ensuring their satisfaction with our client's products and services. Working in a hybrid model, you'll have the opportunity to collaborate with colleagues in the office while maintaining flexibility. This is a great chance to utilize your problem-solving skills and customer service expertise within a company that values client relationships and professional development.

Key Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide information about products and services, guiding customers through their options.
• Process customer requests, orders, and account updates accurately.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer issues and provide feedback for service improvement.
• Collaborate with other departments to ensure a cohesive customer experience.

Requirements

• Previous experience in customer support or a related service role.
• Excellent communication and active listening skills.
• Proficiency in using CRM software and common office applications.
• Ability to adapt to a hybrid work schedule and collaborate effectively.
• Strong problem-solving skills and a customer-first attitude, serving clients in Kimberley .
• High school diploma or equivalent required.

Benefits

• Competitive salary and performance-based rewards.
• Comprehensive medical and retirement benefits.
• Hybrid work model that balances office and remote work.
• Ongoing training and opportunities for career advancement.
• Positive and supportive workplace culture.